Shipping policy
Shipping Policy
Introduction
Thank you for shopping at Stembio Healthcare Ltd. The following are the terms and conditions that constitute our Shipping Policy. This policy applies to all orders placed through our website and covers our process for shipping and delivery of products.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 3-5business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Stembio Healthcare Ltd ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Stembio Healthcare Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping Policy
We ship worldwide. Shipping charges for international orders will be calculated and displayed at checkout.
Delivery Estimates
International delivery time varies depending on the destination and customs processing. Please note that delivery delays can occasionally occur.
Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Damages
Stembio Healthcare Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us
For any questions regarding our Shipping Policy, please contact us.